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Refund Policy

Effective 15 November 2026

Try paid plans with confidence: your first subscription payment is refundable for 14 days, and unused credits can be refunded within 14 days of purchase. Cancelling stops future renewals; it does not refund the current period.

1. 14-day money-back guarantee

Paid plans start with a 3-month free trial, so you can evaluate the service before paying anything. If you are still not happy after your first payment, ask for a refund within 14 days of that payment and we will refund it in full, provided that:

  • it is your account's first paid subscription payment (renewals and later upgrades are not covered); and
  • you have used less than 50% of the plan's included emails for that period.

Overage charges for emails already sent are not refundable.

2. Pay-as-you-go credits

  • Credit purchases that are completely unused can be refunded within 14 days of purchase.
  • Partly used, expired or promotional credits cannot be refunded.
  • Credits expire 12 months after purchase and have no cash value.

3. Cancellations, downgrades and renewals

  • You can cancel at any time. Your plan stays active until the end of the period you have paid for, and is not renewed.
  • We do not provide pro-rata refunds for unused time after cancelling or downgrading, except as described in this policy or required by law.
  • Annual plans: if you cancel within 14 days of an annual renewal and have sent fewer than 10% of the period's included emails, we will refund the renewal.

4. When refunds are not available

We do not refund fees for accounts suspended or terminated for violating the Terms of Service or Acceptable Use Policy (for example spam or phishing), or for add-ons already provisioned for you (such as a dedicated IP) after the first 14 days.

5. If something goes wrong on our side

If a serious, prolonged service failure caused by us prevents you from sending, contact us and we will provide a fair credit or refund for the affected period. If we discontinue the service or a paid feature, we refund prepaid fees for the unused period.

6. How to request a refund

Email [email protected] from your account email address with the workspace name and invoice number. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it. This policy does not affect any statutory rights you have as a consumer.

Contact

Questions about this document: [email protected].